Shipping Information
Packages are shipped within approximately 48 hours of receiving the order. We ship only to the credit card billing address. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise .
We are able to ship to a physical address only. Packages are delivered by courier and must be signed for upon delivery. Please provide an address where an adult will be available between 9 am and 5 pm Monday to Friday to receive the package. If no one is available at the time the mail courier will leave a card for the receiver to pick up the package at the nearest post office.
Once your order has been approved for shipment it is forwarded for shipping the next business day. You will receive a tracking number within 48 hours of the time your order is approved for shipment. Please allow 5-7 days for delivery.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We always declare our packages right to avoid the customer from paying import tax. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer.
Return Policy
At Eliadore, we work very hard to ensure that each and every item we ship is of the absolute best quality available. Because we are able to oversee the actual production of our Exclusive Replica we ensure that only the very best materials are used and perfect attention to detail is observed. We also ensure that each bag comes with all the correct markings just like the original. If you have any problems with your Replica handbags or are unsatisfied in any way you must notify us within 24 hours of delivery and return it with tracking information within 3 days of delivery for a replacement or full refund less Shipping and handling. We will attend to any matter and work together with you to resolve it. In order for us to accept a return, the package must be sent back by global express with a tracking number.
In order to process and receive a refund or exchange you must :
- Contact us before you ship any returned merchandise
- Return your merchandise within 3 days of receipt at your expense
- Provide us with a tracking number so we can track online the returned merchandise.
We will issue a refund in the same manner that the payment was received after we inspect the product and receive it back in original condition unused with all tags and packaging.
If we receive a damaged return we will not be able to issue a refund and the customer must choose an exchange instead of a refund. If a customer chooses to cancel the order before it is shipped he/she will recieve a credit for the total. Orders cannot be cancelled if 10 hrs have passed from the time we recieve the order as packages will be already in progress.
